10% Off Your First Order!
10% Off Your First Order!
PARTY EQUIPMENT RENTAL POLICIES
If you have questions about our products or rental policies, give us a call! at (763) 218-4750!
One of our team members will be happy to help.
Have questions about our products or rental policies. Contact us and one of our team members will be happy to help you with your order.
FREQUENTLY ASKED QUESTIONS
What are your hours of operation?
Clients may contact us during these hours:
What information is needed to place an order?
Client Phone Number:
Event Start Time:
Event End Time:
Number of Guest Expected
Preferred Delivery and Pickup Time
Special Instructions: (e.g., apartment or venue name, floor or suite in building, whether there are stairs or an elevator, name and number of contact person, where items should be placed, whether order requires set up/take down for additional fee)
How should I place an order?
Send us a text message at (763) 218-4750 or email at firstname.lastname@example.org with the event information listed above. We will respond with availability and a manually-generated Square estimate/invoice link.
Orders placed via phone or email will receive an invoice, which requires a 50% non-refundable down payment to reserve your date. The remainder of the payment is required 7 days prior to the event. We accept all major debit or credit cards.
Can I make revisions to my order after it has been submitted?
You may make changes to your order before 5pm CST, three business days prior to delivery. All existing orders are final on the business day prior to delivery.
How far in advance should I place my order?
To ensure availability for rental items and delivery/pick up dates, we recommend submitting your rental order as soon as you know the details of your event. Your order must be received and finalized at least four business days before delivery for the order to be processed in our system.
Consider planning earlier during busier months, like May or June, or for special occasions like Passover or Christmas. Some items may be sold out months in advance.
How long is the rental period?
Our rentals are for a 24-hour period. If you need to keep our products longer than 24 hours, additional charges will apply.
What is your cancellation policy?
Our required, 50% non-refundable down payment will not be refunded. The remaining 50% will be refunded if your order is canceled within two weeks prior to your event.
Do you deliver and set up?
All standard delivery is curbside/garage delivery. This does not include set up and take down. Tables, chairs and linens can be set up for an additional fee. We must have advance notice if you require this service or our staff may not be able to accommodate your request.
Can I pick up my rental items?
No, we are solely a delivery-based business.
What are your delivery hours?
Is there a delivery charge?
We have standard delivery and pick up charges that apply to all orders. Orders which require more complex delivery/pick up arrangements or occur outside of our standard delivery hours will incur additional charges.
Do I need to be home for my delivery?
If you cannot be home at the time of delivery, please provide us with a secure location to leave the items.
What happens if I don’t use part of my rentals?
Sorry, we do not issue refunds for any unused products.
What happens if items are damaged or lost?
While we do not charge a standard breakage fee on our orders, you may incur additional charges for broken or missing items upon pick up. We will send you an invoice to cover the cost for the damage.
What should I do with my rental linens?
If you rented linens, please do not attempt to wash or dry them. Please remove any food, menus, favors, confetti or other items from the linens before packing them for pick up. If linens become wet while in your possession, please allow them to air dry before placing them in the linen bag provided.
What other fees could I incur?
Your order may require additional fees or charges if our delivery/pick up teams are required to use stairs, if the delivery/pick up is delayed due to the event, if there is a large distance between the truck and delivery location or if the delivery/pick up requires additional labor or services.
Do I need table and chair covers?
We recommend using table and chair covers because these items are rental grade.
How do I know which size tent I need?
Our tent sizes and capacities are as follows:
How long do balloons last?
Overall, air-filled balloons last much longer than helium-filled balloons. Depending on surrounding factors, balloon décor blown up with air can last anywhere from several days to several weeks, while helium-inflated decorations typically last for only 10-12 hours. Air-filled latex or foil balloons will not deflate overnight, especially when stored indoors. A balloon column left outdoors will last overnight, but dew and condensation may leave the balloon surface wet and slightly sticky.
We do not recommend putting balloon decor in direct sunlight
We are not responsible for any damage to the balloon or popped balloons due to outside factors, once the balloon decor has been delivered.
What is standard delivery?
Standard delivery is curbside/garage delivery. This does not include set up and take down. Equipment that does not include set up and take down, such as tables, chairs and linens can be arranged for an additional cost.
Delivery fees are as follows:
What if I need additional items after delivery?
Additional runs to the warehouse for items per a customer’s request will result in a delivery / pick up rerun fee.
-Delivery/pick up rerun fee: $50
Do you deliver on holidays?
Yes, however, any delivery or pick up required on a holiday will incur a charge of twice the standard fee. Holidays observed include: Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas and New Year’s Eve/Day.
-Holiday delivery/pick up fee: $100
What are set up / take down fees?
Equipment that does not include set up and take down, such as tables, chairs and linens, can be arranged for an additional cost. This service must be requested prior to your delivery to ensure sufficient time is built into our schedule. Please contact an event specialist for more information.
What are hauling fees?
Standard delivery fees are based on having direct access to the delivery location (i.e., driveway, garage or venue). Additional fees may apply if direct access is not granted, or additional hauling (i.e., excessive stairs or long hallways) is required.
What are waiting fees?
Customers are responsible for being at the location on time or having the venue opened to allow for the delivery to occur within the defined delivery and pick up window. If our staff must wait for more than 20 minutes, an additional fee will be required.
-Waiting fee: $30