Rental Policies & Frequently Asked Questions

Spring and early summer are our busiest months for weddings, graduation parties, and outdoor events.

✅ Please complete our Estimate Request Form before placing an online order so we can confirm inventory availability.

⚠️ Online orders placed without inventory confirmation may be canceled due to limited availability.

Our Event Specialists are available:

Monday–Friday: 9:00 AM – 5:00 PM CST

Saturday: 9:00 AM – 3:00 PM CST

Closed Sundays (except scheduled deliveries and pickups).

Please have the following information ready:

✔️ Name

✔️ Phone Number

✔️ Event Type

✔️ Event Date

✔️ Event Start & End Time

✔️ Estimated Guest Count

✔️ Delivery or Pickup Preference

✔️ Delivery Address

✔️ Special Instructions (venue name, apartment number, stairs, elevator, setup requests, etc.)

Delivery Orders

✔️ A 50% non-refundable deposit is required to reserve your event date.

✔️ The remaining balance is due 7 days before your event.

Online Orders

✔️ Full payment is required at checkout to reserve your rentals.

🚨 Your event date is not reserved until payment has been received.

Yes!

You may modify your order until 5:00 PM CST, three business days before delivery, subject to inventory availability.

Orders become final on the business day before delivery.

We recommend booking as early as possible.

Popular weekends in May, June, September, and holiday weekends often sell out months in advance.

Your order should be finalized at least seven business days before your event.

Our standard rental period is 72 hours.

Need your rentals longer?

No problem! Additional rental days are available for an additional fee.

Your 50% deposit is non-refundable.

If you cancel more than two weeks before your event, any additional payments made beyond the deposit will be refunded.

Yes! We proudly deliver event rentals throughout Minneapolis, St. Paul, Coon Rapids, Blaine, Maple Grove, Arden Hills, and communities across the Twin Cities metro area.

Standard Delivery Includes

✔️ Delivery to your event location

✔️ Unloading of rental equipment

✔️ Pickup after your event

✔️ Curbside or garage delivery (residential)

✔️ Professional, friendly service

🏡 You do not need to be home for residential deliveries as long as we have clear delivery instructions and a safe location to leave your rentals.

Please Note: Standard delivery does not include setup. Professional setup services are available for an additional fee.

Our delivery fee includes both delivery and pickup of your rental equipment.

Delivery Area

📍 Coon Rapids (Local) $69

📍 11–20 Miles $89

📍 21–30 Miles$109

📍 31–40 Miles$139

Our delivery fee includes both delivery and pickup of your rental equipment.

October–April (Off-Season)
✔️ $250 minimum rental order for delivery

May–September (Peak Season)
✔️ $350 minimum rental order for delivery

🚫 We do not deliver more than 40 miles (approximately 1.5 hours) from our warehouse.

⭐ Need extra assistance? Optional delivery upgrades are available, including backyard delivery, inside delivery, upstairs delivery, and same-day delivery. See our Delivery Information page for complete details.

Want to skip the heavy lifting? Let our team handle the setup so you can enjoy your event.

Setup & Takedown Pricing

🪑 Chair Setup & Takedown — $2 per chair

🪟 Table Setup & Takedown — $3 per table

🎀 Chair Covers, Chair Sashes & Table Linens — $2 each

⛺ Tent setup and takedown are included with all tent rentals.

Absolutely! Warehouse pickup is available by appointment at either of our locations.

📍 Arden Hills, MN

📍 Coon Rapids, MN

Pickup Guidelines

✔️ Pickup orders cannot be placed online.

✔️ Pickup orders must be requested through our Estimate Request Form or by calling our office.

✔️ Please arrive during your scheduled pickup window.

✔️ Customers arriving more than 30 minutes late may need to reschedule their pickup appointment.

✔️ Please provide your event address before pickup.

✔️ Rental items must be returned by the scheduled return time. Late returns, retrievals, or unreturned items may result in additional fees.

Every Tent Rental Includes

✔️ Professional installation

✔️ Takedown after your event

Not Included

• Delivery

• Sidewalls

• Lighting

A Google Maps bird's-eye view showing the exact tent location must be submitted 10 days before installation.

Tents may be:

✔️ Staked into grass

✔️ Weighted on concrete (additional fee)

If your tent will be staked into grass:

✔️ Gopher State One Call must locate public utilities.

✔️ Please schedule at least 72 business hours before installation.

✔️ Tent corners must be marked before utility locating.

Property owners are responsible for identifying:

• Sprinkler systems

• Landscape lighting

• Invisible fencing

• Private gas lines

• Other private underground utilities

⚠️ Three Sisters Event Rentals is not responsible for damage to unmarked private utilities or sprinkler systems.

Required permits are the customer's responsibility.

Before your scheduled delivery, please make sure the setup area is:

✔️ Clean

✔️ Free of debris

✔️ Free of yard waste

✔️ Free of pet waste

Our team cannot move furniture, grills, vehicles, or other items before setup.

Our equipment is cleaned and inspected before every rental.

For the best appearance, we recommend renting:

✨ Tablecloths

✨ Chair Covers

Customers are responsible for all rental equipment while it is in their possession.

Replacement charges apply for damaged, missing, or unreturned items.

Please do not wash rental linens.

Before pickup:

✔️ Remove food

✔️ Remove decorations

✔️ Allow wet linens to air dry before bagging.

How Long Do Balloons Last?

Air-filled balloons typically last several days or even weeks indoors.

Helium balloons generally last 10–12 hours.

For best results:

☀️ Avoid direct sunlight.

💨 Avoid windy conditions.

Once balloon décor has been delivered, Three Sisters Event Rentals is not responsible for weather-related damage or popped balloons.

Additional charges may apply for:

• Excessive stairs

• Backyard delivery

• Long hallways

• Carrying equipment inside

• Waiting longer than 20 minutes for delivery access

• Additional trips requested after delivery

• Holiday deliveries or pickups

If additional labor is required, we'll always communicate those charges before completing the service whenever possible.

We're happy to help make planning your event easy.

📞 763-218-4750

Whether you need help selecting rentals, requesting an estimate, or scheduling delivery, our team is here to assist.